FAQ
Frequently asked questions
If something is not covered here, contact us and we will answer directly.
What footage does my report require?
Every RunbackIQ report is human-reviewed and data-assisted, so the depth of a report is limited by the evidence you can supply. Statistics can confirm a result; only gameplay footage can show positioning, spacing, rotations, decision timing, communication or responsibility.
Match ID or statistics only
Not eligible for a VOD review
These sources can confirm the result and provide statistical context, but they cannot show positioning, spacing, rotations, decision timing, communication, intended strategy or player responsibility. A gameplay review cannot be purchased using only these sources.
- ·Match IDs
- ·Tracker links
- ·Box-score screenshots
- ·Statistics pages
- ·Match-history summaries
One complete player POV
Individual POV Review eligible
A complete player POV can evaluate that player’s visible decisions, mechanics, positioning, resources and role execution. It cannot confidently diagnose the complete team system or assign responsibility to unseen teammates.
Full observer VOD or navigable replay
Full Team Review eligible
A complete observer feed, wide team VOD or navigable replay can support team-wide tactical analysis. If communications are not included, communication is marked Not Assessed.
Replay or observer source plus comms and team context
Competitive Team Deep Dive eligible
A Deep Dive requires the strongest available evidence. A full-length video does not automatically qualify if the camera cannot show the necessary information.
- ·Complete navigable replay or observer/team VOD
- ·Team communications when communication is being evaluated
- ·Complete roster and role information
- ·Intended team system or rules
- ·Supporting player POVs when available
- ·Final statistics or match data
Universal video requirements
- Complete and uncut
- 1080p and 60 FPS preferred
- At least 720p if the HUD remains readable
- Clear enough to read names, score, clock, resources, utility and boost
- Free from overlays covering important information
- Accessible without passwords or private credentials
- Available until the report is delivered
- Accompanied by exact start and end timestamps when multiple games appear in one VOD
Unlisted YouTube, a downloadable Google Drive file, a direct upload or another stable source is recommended. Twitch VODs may be accepted, but require exact timestamps — expired or inaccessible links can delay the report.
Not accepted
- Highlight reels
- Edited montages
- Incomplete games
- Footage missing rounds or possessions
- Unreadable video
- Cropped footage hiding the HUD
- Links requiring customer account credentials
RunbackIQ will never request your game-account password, verification code or login credentials.
If the evidence does not match the package, payment is not taken automatically. We will ask you to submit better footage, select the correct package, or request manual approval. Permission to privately review footage does not grant permission to publish it. Public use of your footage or report always requires separate permission.